Avoiding MRO management pitfalls with MDM – 4
After discussing the human aspect of MRO management in our previous post, we now shift our focus back to processes and policies. This post highlights one of the most commonly overlooked areas of materials data management – workflows.
Workflows are critical for the success of your MRO management efforts and here’s what can go wrong with them –
7. No MRO workflow – While governance is important, workflow is the frequently ignored component that makes the policies and protocols both painless and easy to enforce. It guides item creation processes by making certain that the right people pay attention to and participate in the process. Most importantly, a weak workflow makes it almost impossible for a person to easily comply with policy.
Workflows that force compliance to policies and involve the right approving authorities along the way should be an integral part of any MRO management strategy. An effective material master data management solution should locate duplicates in real time, force compliance, give relevant suggestions, and route requests through appropriate channels.
8. Dual MRO Flow Paths – An ERP alone is not intended to store rich content- spec sheets, instruction manuals, recall, warranty or other important information that might be related to a piece of industrial machinery and its replacement parts. But when critical supporting documents such as instructions on installation and maintenance of a certain part are not linked, dual work streams are created. These undermine productivity, successful first time fix rates, and plant uptime.
Imagine the scenario where a maintenance engineer needs a part, searches and easily finds the part in inventory, but also finds all the important information required to properly replace that part. Time is saved and the likelihood of the machine being up and running quickly and correctly increases.
Fast, powerful, intuitive MRO item-search capability solves many problems – duplication, bloated inventory, unnecessary downtime and purchases, productivity loss etc. Adding rich MRO content to the mix ensures that multiple MRO success metrics acquire a steep upward trajectory.
With this post, we come to the end of the root-cause analysis of MRO management fails. Starting next week, our journey will take us to the second area of concern – failure of processes. We’ll see what happens if you do not avoid the pitfalls we have discussed in previous posts – and figure out some interesting solutions.
Further Reading –
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